We monitor our own performance regularly through opinion surveys on specific services or areas of work and feedback from customers that are received from time to time.
We welcome your comments and suggestions so that we can sustain good performance and improve on areas that we are unable to meet our pledge or your expectation. You may send your suggestions, enquiries or complaints through the following channels -
We shall acknowledge to enquiries and complaints within 10 calendar days on receipt. A substantive reply will be given within 30 calendar days as far as possible. For complicated cases requiring longer processing time, we would keep you informed of the progress.